Contents

People Matter

Over 1000 professionals are the core asset of V-TServices and the enhancement of their individual skills is one of our top priorities. We have therefore designed and implemented a structured professional framework to develop key technical skills within our critical professions. We are creating a Company Culture, which is aligned organizationally with our mission, strategic priorities and company values. Based on a successful first year of operations, V-TServices will continue to invest in Innovation and Vitality by making 20+ new hires into the business.

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Deliver Excellence

With the vast majority of financial transactions being processed go through digital channels, this places significant demands on system resiliency and performance. Since the service commencement date, V-TServices has delivered a material improvement in both the service level performance, and the mean time to recover from incidents. Essentials to the continuous improvement of our V-TServices activities are the Governance model and the New Delivery Model. Their joint purpose is to manage all the aspects of the delivered services and to provide more focus and clarity to the Client. V-TServices and UniCredit Business Integrated Solutions teams are working together to further improve the time to market and to provide fit for purpose solutions for New Services.

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Prepare for the Very Different Future

Innovation is at the foundation of UniCredit/IBM partnership. The Value Creation Center (VCC) is the body with the mission to provide new products, services and capabilities for the Bank that are fit for the future. Our joint Innovation teams have been working on projects that are consistent with emerging technology developments such as Cloud, Mobile, Big Data, Cognitive computing, and DevOps. A structured process between Innovation and Delivery has been set up to guarantee close alignment and consistency with the Transformation program and daily Operations.

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Become Market Leader

V-TServices addresses a systemic issue of the Banking industry, by offering higher levels of efficiency, combined with innovative solutions, which enable competitive advantages for our Clients. In the first 12 months, with this approach, we have built a significant pipeline of opportunities within the Italian market.

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